Issue FAQ

My cleaners are late what should i do ?

We work hard to make sure our team arrive on time, but due to unforeseen circumstances, (traffic, vehicle broke down, family emergency) our team can be late. That‘s why we create arrival window policy, that has been disclosed before you book an appointment. Please see Help > Helpfull for arrival window
In the case team arrived after arrival window time , please contact us immediately through email : This email address is being protected from spambots. You need JavaScript enabled to view it. or phon e: 773 747 2475.

My Cleaners doesnot showe up , what hsould I do ?

Please call us immediately at 773 747 2475 , during our normal business hours M-F ( 7-5)  and Sat from 7-12 pm, so we can resolve it ASAP.

I was told or estimated 2 hours but my cleaners need more time to finish a job? 

Any price estimates are based on SKYMAIDS prior experience, without inspection, and based on information provided by the Customer.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by SKYMAIDS Inc, SKYMAIDS Inc will provide the Customer with the option to pay an increased fee to complete the service or pay the quoted amount without the service being completed.

I am not happy with a quality of my service?

Sorry for the inconvenience! We train our people and check their backgrounds to make sure you getting the best professional cleaners. We are totaly rely our employees in the case that happened, please notify us immediately. 
No questions ask just simply fillout service complaint form ( see Help > File a claim or Complaint form) within 48 hours form your service date and we will reclean your home free of charge. 

What should I do if something missing or damaged ? 

Please call us at 773 747 2475 or file a complaint or claim (see Help > Quick Links) 

I was overcharged what should I do? 

Please call us immediately at 773 747 2475 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please do not file any chargeback or stop payment on the check before discuss it with us,  if this is our fault we will refund you immediately  If there is an issue with hours billed we will work hard to reslve it for you ASAP .