1. We request a minimum of 24 hours cancellation or reschedule notice! If for any reason, you have to cancel or reschedule your cleaning appointment, please call us immediately. We are very strict on our 24 hour cancellation policy, please honor it! Less than 24 hours cancellations will be charged a cancellation fee of $46!
2. We will charge a $46 fee: 1.) If you, the customer, call our office after business hours, after 7:00 p.m., and leave a message to cancel the appointment; If our staff show up at your doorsteps and for any reason not able to clean your home. (Example: a locked door, the construction crew is not finished and you the customer have to turn them away) No exceptions!
Please note your service has not been rescheduled until you receive a reschedule confirmation from us. Please contact us immediately if you didn't receive a reschedule confirmation by the end of the day you submit a reschedule request ( by 7: 00 pm Chicago IL time )